How to Spot a Fake Cotopaxi Site
At Cotopaxi, we believe in creating high-quality products that use business as a force for good. When fake or counterfeit Cotopaxi products are purchased and distributed, it hurts our team that works hard to create a unique Cotopaxi experience whether that's interacting with our products, chatting with our customer support team, or interacting with our brand in some other way. Counterfeit products do not carry the same Cotopaxi quality we work hard to create nor does it possess any of the ethical and sustainable facets we work into every Cotopaxi piece. Purchasing fake products does not deliver impact, meaning 1% of revenue is not going to carefully vetted partners to help alleviate poverty.
Genuine Cotopaxi Sites & Known Fake Sites
Spotted A Fake Site or Account?
Let us know via email so we can continue to keep our customers safe: ukllamas@cotopaxi.com
Accidently Ordered From A Fake Site?
If you've accidently ordered from a fake Cotopaxi site, there are several things you can do, as outlined below.
- Report the fraudulent transaction to the company behind the money transfer app such as PayPal and ask them to reverse the payment.
- If you paid or linked the app to a credit card or debit card, report the fraudulent transaction to your credit card company or bank and ask them to reverse the charge.
- If the site is not on the list above, contact our Cotopaxi customer service team here to report the site.
- Report the site to the Action Fraud online here or by phone at 0300 123 2040.
- Change your password if you created a user account with them and use the same user/password anywhere else.
What is Cotopaxi Doing to Protect Customers?
We are working with the social media sites and website platforms to identify and take down sites that are fraudulent and infringing on our Cotopaxi brand. We have contacted Cotopaxi subscribers via email newsletter and placed warnings on our website homepage and our social media pages with information and support. We appreciate the diligence in reporting any fake accounts and sites to our customer service team, who are working around the clock to track these down and prevent the recurrence of these.