Returns & Exchanges

Our change of mind policy applies in addition to, and does not affect your statutory rights. Cotopaxi UK has a strict Customer Return Policy and Procedure to ensure that each item is dealt with quickly and professionally.

• Items purchased online must be returned via the online return portal HERE.
• Items purchased from a COTOPAXI authorised partner, must be returned to the store of purchase.

We will allow a change of mind return for refund or exchange, provided that the item in question is:

1. An item purchased at uk.cotopaxi.com
2. Returned within 30 days of purchase
3. In original purchased condition with tags attached
4. In original & undamaged packaging
5. Has not been worn or washed
6. Not damaged in any way

Refunds for store credit are free. For refunds back to the original payment method, we deduct a £3 returns fee.

If you wish to change your item for another size, you may do so via our returns portal. After submitting your exchange via the return portal, please follow the guidelines to ensure your item is returned within 30 days.

Your selected exchange item will not be reserved until your return parcel is in transit. Should you delay posting your items back to us for any length of time, we cannot guarantee that the item you have selected will still be available.

Once you have dropped off your exchange item with Royal Mail, we will organise for your replacement item to be shipped to you right away.

Important

Online orders can not be exchanged in retail stores. If you did not make your Cotopaxi purchase from uk.cotopaxi.com, please return your product to the place you originally purchased it.

How long do I have to return an item for a refund?

We are happy to offer a full refund on all items, for up to 30 days from purchase provided the items meet the above requirements.

How long does a refund take to process?

Once we have received your return, we will assess your returned item/s to ensure they comply with our returns policy. Refunds will be processed within 10 business days. (Allow for longer during the Christmas and New Year Period). Refunds will be credited back into the original account of payment.

The time in which the refund will appear in your account varies depending on your bank or payment provider.

Refunds on sale/discounted items

Item/s that were bought during a discount promotion will be refunded for the amount paid for the item i.e. the listed price for that item at time of order less the discount applied.

Are returns and exchanges free?

Exchanges and refunds for store credit are free. For refunds back to the original payment method, we deduct a £3 returns fee.

Some of our promotions include a gift with purchase offer, where you can receive a free gift if you spend over a specified amount.

If you return part of your order, and your order value falls below the specified amount, you must also return the free gift. If the free gift is not returned, it's retail value will be deducted from your refund amount.

Our change of mind policy applies in addition to, and does not affect your rights, under consumer Law. If you believe that you have received a faulty item, please submit a request via our returns portal.

Please Note: Online returns can NOT be processed in store.