Returns & Exchanges

RETURNS

How do I make an online return?

Our change of mind policy applies in addition to, and does not affect your statutory rights. Cotopaxi UK has a strict Customer Return Policy and Procedure to ensure that each item is dealt with quickly and professionally.

  • Items purchased online must be returned via the online return portal HERE.
  • Items purchased from a COTOPAXI authorised partner, must be returned to the store of purchase.

We will allow a change of mind return for refund or exchange, provided that the item in question is:

  1. A full price item purchased at uk.cotopaxi.com
  2. Returned within 30 days of purchase
  3. In original purchased condition with tags attached
  4. In original & undamaged packaging
  5. Has not been worn
  6. Not damaged in any way

Clearance & Outlet Sale items are final sale

We're happy for you to try on clothing to see if it fits, for hygiene reasons you must wear your own underwear underneath the garment.

COTOPAXI UK takes no responsibility for returned items that do not reach us or are damaged in transit. Please take care in wrapping your return item/s safely and securely. 

Please note, all returns must be shipped via Royal Mail, there is no customer access at our warehouse.

EXCHANGES

If you wish to change your item for another size, you may do so via our returns portal. After submitting your exchange via the return portal, please follow the guidelines to ensure your item is returned within 30 days.

Your selected exchange item will not be reserved until your return parcel is in transit. Should you delay posting your items back to us for any length of time, we cannot guarantee that the item you have selected will still be available.

Once you have dropped off your exchange item with Royal Mail, we will organise for your replacement item to be shipped to you right away.

Online orders can not be exchanged in retail stores.  If you did not make your Cotopaxi purchase from uk.cotopaxi.com, please return your product to the place you originally purchased it.

REFUND

We are happy to offer a full refund on all full priced items, for up to 30 days from purchase provided the items meet the above requirements.

Once we have received your return, we will assess your returned item/s to ensure they comply with our returns policy. Refunds will be processed within 10 business days. Refunds will be credited back into the original account of payment.

Item/s that were bought during a discount promotion will be refunded for the amount paid for the item i.e. the listed price for that item at time of order less the discount applied.

 

CAN I RETURN PART OF MY ALLPA BUNDLE?

At the moment, there is no way to pick and choose which pieces of an Allpa bundle you can keep and return. If you’d like to return a single item of the set, you’ll have to return the full bundle you received and exchange for another complete set.

WHEN WILL MY PURCHASE BE REFUNDED?

We will process your refund as soon as we’ve received and inspected your return at Cotopaxi UK. Once one of our specialists have confirmed it complies with our returns policy, you will receive an email confirming that your refund has been processed, the funds will appear in the original account used to make the purchase within 10 business days

I THINK MY ITEM MIGHT BE FAULTY?
Our change of mind policy applies in addition to, and does not affect your rights, under consumer Law. If you believe that you have received a faulty item, please submit a request via our returns portal.

Please Note: Online returns can NOT be processed in store.


HOW DO I MAKE AN ONLINE RETURN?
It's FREE to return! Please follow MAKE A RETURN to start the process.